Build your internal knowledge base¶

Yukon separates three kinds of guidance:

This separation lets your team own its knowledge base without copying public product documentation or exposing private procedures.

Create a tenant article¶

1. Open the account menu and choose Help center.
2. Select Manage articles. If the action is absent, your account does not have article-management permission.
3. Create an article and provide a clear title, category, and one-sentence summary.
4. Choose Yukon article for locally written guidance or External link for a trusted resource.
5. Set the audience to Everyone or Administrators.
6. Review the content, then publish it.
7. Return to the Help center and verify it with the intended audience.

Only published articles appear. Administrators can see both audience levels; other readers see Everyone articles.

Yukon article bodies are plain text, not rich HTML or Markdown. Use External link for richer material hosted in an approved internal knowledge-base tool. Help-center search matches article titles, so make each title specific and use the terms readers are likely to enter.

What belongs in your Help center¶

• your lead qualification and handoff process;
• required naming or data-entry conventions;
• approved email, meeting, and follow-up procedures;
• links to internal policies, forms, and training;
• escalation contacts and hours that are specific to your organization.

Link to the relevant Yukon Docs page for product behavior, then describe only what is unique to your organization. This keeps the product explanation current when Yukon changes.

The configured public Yukon documentation link, when shown, opens this site in a new browser tab. Its label can be customized for the workspace. The Help center does not embed remote pages, so the signed-in Yukon session and the external documentation origin remain separate.